Terms of delivery

Valid as of 1 July 2016.

General information

The products in the web shop are sold by Private Case Oy, Business ID 2926847-3 The products are available for purchase by customers over 18 years of age in Finland and within the EU, Asia and North America. Prices include VAT. Private Case reserves the right to make changes to prices and delivery costs.

Ordering products and order confirmation

Products are primarily ordered online from www.privatecase.fi by using the shopping cart facility.

All orders are confirmed via an email message that includes the order total, the delivery costs, and a list of the items ordered. In order to receive an order confirmation, you have to enter your email address when placing the order.

By ordering products from our web shop you indicate that you accept our Terms of delivery.

Payment methods

The payment for products and related delivery costs is made when placing the order. The following methods of payment are accepted: Nordea, OP Bank, Danske Bank, LocalTapiola Bank, S-Bank, Aktia, Nooa, Paikallisosuuspankit (local co-operative banks), Säästöpankit (Savings banks), Handelsbanken, Ålandsbanken, and payment cards. Payments are processed via Paytrail Oyj.


Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website where the payment was made.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
FI-40100 Jyväskylä
Telephone: +358 207 181830




Paytrail Oyj (2122839-7) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumers, the service works in exactly the same way as with traditional web payments.

Delivery time

Delivery time is about 1–2 weeks from your order.


Delivery method and costs

Transport and packaging charges are included in the delivery costs. Costs vary between €8.40 and €20.30 (Finland) depending on the size of the order. You can check the delivery costs after selecting the payment method and delivery method for your purchase. Orders to EU countries, Asia and North America are shipped via DHL GoGreen air freight.

Optionally, you can collect your purchased items without delivery costs directly from Kohmankaari 3, 33310 Tampere.

Return and exchange policy

In accordance with the Finnish Consumer Protection Act, you have the right to exchange and/or return an item within 14 days of receiving your order. The right of return applies only to items that are new, unused, and in their original packaging. Delivery costs for returned items are covered by the customer.

Include the following information when returning products:

your customer number, name, address, email address and telephone number,
and a copy of Private Case Oy’s order confirmation or delivery note.

Address for returns:

Private Case Oy
Kohmankaari 3
33310 Tampere

We will not accept returns after 14 business days.

Return delivery costs are paid by the customer. The return delivery cost is deducted from the refund.

Refunds or shipments of exchanged products are made within 14 days of receipt of the returned products. After receipt and processing of the returned products, a refund will be made to the original payment method via Paytrail.

Delivery problems and faulty products

If the delivered order is missing products or contains incorrect or damaged products, contact us immediately by sending an email to info@privatecase.fi, or by mail to:

Private Case Oy
Kohmankaari 3
33310 Tampere

Notifications of shipment errors or defective products must be made within 14 business days of receiving your order. If the package was damaged during shipment, a complaint must also be made to the shipping company.


We reserve the right to change our terms and conditions. Before placing an order, ensure that you have read and understood our terms and conditions.

Private Case Oy handles all customer information confidentially. For more information, read our Privacy Policy.